Return & Refund Policies

Last updated: 22 October 2026 This Return & Refund Policy explains how cancellations, changes and refunds work for airport transfers booked through the Shohojatri website and mobile app (the "Service"). It should be read together with our Terms of Service. 1. HOW PAYMENT WORKS Shohojatri does not take card payments through the website or app. Your fare is agreed at the time of booking or confirmed by our team before pickup, and is normally paid directly to your driver at the end of the trip. If you do not travel, there is usually nothing to refund. In some cases (for example, a large vehicle, a group booking, or a booking made on someone else's behalf), our team may ask for an advance payment, by mobile banking or bank transfer, to secure the booking. The refund rules in this policy mainly apply to these advance payments. 2. CANCELLING A BOOKING You can cancel a booking free of charge at any time before your driver is dispatched to the airport. To cancel, contact us on WhatsApp at +8801648563853 or by email at info@shohojatri.com. Please include your booking number (shown in your booking confirmation and under "My bookings"). Please cancel as early as you can. If your plans change, letting us know lets us release the driver for another passenger. 3. REFUNDS OF ADVANCE PAYMENTS If you paid an advance and then cancel: - 24 hours or more before the scheduled pickup: full refund. - Less than 24 hours before the scheduled pickup, but before the driver has been dispatched: full refund, minus any non-recoverable cost we have already paid out for your booking (if any), which we will explain to you. - After the driver has been dispatched, or if you do not show up (see Section 5): the advance is not refundable, as the vehicle and driver were committed to your trip. You will also receive a full refund of any advance payment if: - We cancel your booking for any reason. - No driver or vehicle is assigned to your confirmed booking. - Your driver fails to arrive and we are unable to arrange a replacement. 4. FLIGHT DELAYS AND CHANGES Pickup times are approximate. If your flight is delayed, we will do our best to adjust the pickup to your actual arrival time at no extra charge. Please tell us about delays or schedule changes as soon as you know about them. To change the date, time, destination or vehicle type, contact us before your scheduled pickup. Changes are subject to availability and may change the fare. Any difference will be confirmed with you before it applies. 5. NO-SHOWS If you do not arrive at the pickup point, cannot be reached on the number used for your booking, and have not told us about a delay or cancellation, the booking will be treated as a no-show. In that case, any advance payment is not refundable. 6. SERVICE ISSUES If something went wrong with your trip (for example, a significantly late pickup caused by us, a different vehicle type than you booked, or a fare different from the one agreed), contact us within 7 days of the trip with your booking number. We will look into it and, where the issue was our responsibility, offer a fair resolution, which may include a partial or full refund of the affected fare. We are not responsible for delays caused by circumstances outside our reasonable control, such as flight delays, weather, traffic, road closures or other force majeure events. 7. HOW REFUNDS ARE PAID Approved refunds are paid using the same method as the original payment (for example, the same mobile banking number or bank account), unless we agree another method with you. Refunds are normally processed within 7–10 working days of approval. The time for the money to reach you may depend on your payment provider. 8. LOST ITEMS Shohojatri does not offer returns, as we provide a transport service rather than physical goods. If you leave something in a vehicle, contact us as soon as possible and we will try to help you get it back through your driver. We cannot be held responsible for items left behind. 9. CONTACT US For cancellations, changes or refund requests, contact us: - WhatsApp: +8801648563853 - Email: info@shohojatri.com - Website: https://shohojatri.com/ 10. CHANGES TO THIS POLICY We may update this policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. The version in effect when you made your booking applies to that booking.